FAQ - Medifum

On this page you will find answers to frequently asked questions. If you still have questions about our products or services after reading the FAQ, feel free to contact our customer support. Contacts can be found here!

Did the order arrive but some things are missing?

It is possible that the products were sent in several packages, and in this case the second package will be picked up within some time. Contact our customer support for details!

How much does transport cost?

The cost of transporting the products depends on the weight of the products and the number of packages. The exact price is visible in the shopping cart.

Will my goods arrive quickly?

In general, the exact delivery time in the Medifum.com e-shop is indicated in the product description.

How far is my shipment?

If the delivery time has passed or you are simply interested in the status of the order, feel free to contact us at info@medifum.com or call (+372) 630 7050 for urgent questions.

I sent an email but haven’t heard back yet?

We usually answer e-mails as soon as possible on working days, but for urgent questions, customer support is available at (+372) 630 7050.

The ordered product does not fit me?

Returns are always free for customers in the medifum.ee e-shop! If the product does not suit you for any reason, please let us know!

I would like a single product, but only a set is available for sale.

If the product cannot be found separately in our e-store, in this case it is a product set and we cannot order them individually.

Are your products of high quality?

As the most reliable seller on the market, we steadily pass the inspections of medical products carried out by the European authorities, and we also test all the goods we sell ourselves in the EKUK laboratories. We can confirm that the personal protective equipment available from us meets the requirements and has passed the necessary checks.